Frequently asked questions
Provenance & Philosophy
Where are your products manufactured?
Every Lavichelle formulation is engineered, manufactured, and shipped with precision from our studio in Harker Heights, Texas, USA. We take pride in overseeing every step of the process to ensure our high standards are met.
Where can I purchase Lavichelle products?
To ensure the integrity of our small-batch formulations and to provide a direct, personal experience, Lavichelle is available exclusively at Lavichelle.com.
How does Lavichelle care for the environment?
We utilize recyclable packaging and 100% vegan ingredients. By choosing plant-based alternatives over animal byproducts, we minimize our ecological footprint while providing superior botanical care.
Safety & Ingredients
Is Lavichelle safe for highly sensitive skin?
Our formulas are specifically engineered for skin in a state of 'high alert.' We maintain a Clean-Slate Standard: 100% vegan ingredients with no harsh additives, parabens, dyes, phthalates, or added fragrances.
What should I do if my skin experiences irritation?
While our products are formulated for the most gentle skin, everyone’s biological nuances are unique. If irritation occurs, discontinue use immediately and consult a healthcare professional. For more details on product usage and safety, please refer to our Terms of Service.
Service & Shipping
What is your shipping policy?
We handle every order with the same care we put into our crafting. All orders are processed with attention to detail and shipped directly from our Texas facility. For specific timelines and international shipping inquiries, please visit our Shipping Policy.
What is your return and refund policy?
Because our products are small-batch and personal care in nature, we handle returns with a focus on fairness and brand integrity. If your experience with Lavichelle does not meet your expectations, please contact us and/or see our Refund Policy.